Name: Navigating Complexity with Chatbots: A Conversation with Yale Health and Finance on Chatbot Testing and Implementation
Start: 2025-03-19T14:15:00-0400
End: 2025-03-19T15:00:00-0400

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Wednesday March 19, 2025 2:15pm - 3:00pm EDT

2400 Class of 1980 Classroom

Join us for an engaging discussion about Yale's journey in developing Beacon, an innovative AI-powered knowledge system that transforms how our community interacts with institutional information. Through cross-unit collaboration between IT, Yale Health, and Finance, we've created a solution that goes beyond traditional chatbots to deliver nuanced, context-aware responses about complex policies, procedures, and health topics. Our roundtable will explore how human expertise and AI capabilities can be thoughtfully integrated to enhance user experience while maintaining accuracy and trust. We'll share insights from our implementation across different units, highlighting how collaborative human processes were crucial in teaching AI to navigate complex topics.

Speakers

AI, Collaboration & Team Building

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Uniting Perspectives: Shared Vision

Tim Brown

Michael Jarosz

Franz Hartl

Charles Barnett

Hema Bakthavatchalam

Julie Ramaccia